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Meet the Team

Meet the Team at Mallard Systems

At Mallard Systems, we believe in building lasting relationships with all our customers. That’s why we’ve assembled a whole team of experts to support you and ensure that you receive the highest level of customer service.  

Better Business Bureau Accredited Business A+ Rating
Mallard Car outside house with ducks

Meet Some Mallard Team Members

  • Mallard Systems Office with staff

    Doug Crowley & Zack Smith

    Sr. Sales Representative & Sr. Residential Technician

    If you are a residential client, chances are you have worked with Doug or Zack at some point. With over 20 years of experience working with Mallard, these two gentlemen have set a high bar for delivering quality service and professionalism to Mallard clients.

  • Lori Drazen, Residential Operations

    Lori Drazen

    Residential Operations

    Lori keeps our residential business organized and running smoothly. She also manages the finances for the company. Lori is an early riser and enjoys working out every morning at 5:00 AM. The energy that Lori provides in the office keeps everyone going strong!

  • Shannon Baker, Commercial Operations

    Shannon Baker

    Commercial Operations

    Shannon knows what it takes to keep our multifamily and commercial clients happy and informed from the beginning to the end of a project. Shannon is very knowledgeable on our cleaning techniques and is a problem solver extraordinaire. Shannon spends much of her out-of-work time with her daughter, Adiana, who is a competitive dancer.

  • Commercial pressure washing

    Dave Hanson

    Service Manager

    Dave is the hardest working person you will ever meet. This is the only photo that we could get of him. Dave has been in the exterior cleaning industry for over 25 years, and there is not much that he does not know. Ask Dave how he is doing on any given day, and he will always give the same answer: "Always Good."

  • Marilyn Qualters, Sr. Sales Representative

    Marilyn Qualters

    Sr. Sales Representative

    Marilyn loves to hunt and fish. She also loves to provide high-quality service to the clients that she works with. In her spare time, you can find her with her best friend Beau. Those two are inseparable!

  • Beau


    Mallard Security Team

    When awake, Beau is extremely conscientious and effective in doing his job. Unfortunately, Beau sleeps 20 hours per day. When he is off duty, Beau can be found snuggling up with Marilyn. It's Beau's world - the rest of us are just visiting.